Contact Center Solutions
Professional Customer Communication Solutions.
Deliver exceptional customer service with a fully managed contact center solution designed to help your business stay responsive, organized, and professional. Whether you need a virtual receptionist, customer support, appointment scheduling, or outbound follow-up calls, our trained agents become an extension of your business.
Every Contact Center Solution includes a professionally trained customer service agent, our advanced ErgonBOS™ Business Operating System, and a modern cloud-based VoIP phone system, providing everything you need to manage customer communications from one centralized platform.
We Can Help You With
- Professionally trained Customer Service Agents
- Virtual Receptionist Services
- Incoming & Outgoing Call Management
- Customer Service & Client Support
- Follow-up Calls & Appointment Confirmations
- Call Documentation & CRM Record Keeping
- Email Communication & Contract Delivery
- Live Chat & Customer Correspondence
- Business Phone System (VoIP)
- Call Routing, Transfers & Voicemail
- Local & Toll-Free Business Phone Numbers
- Porting Your Existing Business Number
- New Business Numbers Based on Your State
- ErgonBOS™ Business Management System
- CRM Integration & Customer Tracking
- Reports, Analytics & Performance Monitoring
Included With Every Contact Center Solution
Professional Customer Service Agent
Your dedicated agent is professionally trained to answer calls, provide exceptional customer service, make outbound follow-up calls, schedule appointments, document every interaction, communicate with your clients by email, and send contracts and other business documents on your behalf.
ErgonBOS™ Business Operating System
Manage your entire business from one platform, including customer records, leads, appointments, tasks, workflows, notes, communications, reporting, and much more.
Website: https://ergonbos.com
Cloud-Based VoIP Phone System
Our business phone solution gives you everything you need to communicate professionally, including virtual receptionists, call routing, voicemail, extensions, call recording, SMS capabilities, and business phone management. We can also port your existing business number or provide a new local or toll-free number based on your business location.
Ready to Get Started?
Let States Business Consulting help you build a professional customer communication system that enhances your customer experience while giving your team the tools they need to succeed.